Is there an existing case created on CaseLines?
Tag PTA000 to issue a new case in Pretoria. Tag JHB000 to issue a new case in Johannesburg. Tag Existing Case No and type the case no in the blank space provided as yyyy/nnnnnn (y being the year and n being the number) with no zeros before the number.
if you select No you will need to select the sections manually once the case is created on CaseLines